Refund policy
Returns & Exchanges
We want you to love your Peony & Pung pieces. If something isn't right, here's how we can help.
Return Window
We accept returns within 14 days of delivery for unused, unopened items in their original packaging. Because our racks, mats, and accessories are made in small batches, we're unable to accept returns outside this window.
Note, eligible returns are subject to an 18% restocking fee.
Condition Requirements
Items must be returned in new, unused condition, with all original packaging and materials intact. Due to the handmade and small-batch nature of our products, we cannot accept returns on items that show signs of use.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and its packaging. We'll send a replacement or issue a full refund at no cost to you.
Non-Returnable Items
- Final sale or clearance items
- Gift cards
- Pre-order items once shipped, unless damaged or defective
How to Start a Return
Email us at info@peonyandpung.com with your order number and reason for return. We'll walk you through the next steps, including return shipping instructions.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item. For items that arrive damaged or defective, we'll cover return shipping and send you a prepaid label.
Refunds
Once we receive and inspect your return, we'll notify you of approval and process your refund to your original payment method within 5–7 business days. Items that are incomplete or with signs of use are not eligible for refund or replacement.